Frequently Asked Questions
Have questions? We're here to help.
Babyboo is an online retail store dedicated to parents and babies, offering trusted brands like Medela, Dr. Brown's, Hamilton by Yoop, and more. From maternity care to baby gear, we're here to support your parenting journey from pregnancy to your baby's first 36 months.
Absolutely! We are an authorized retailer for all the brands we carry. Every product on Babyboo is 100% genuine and sourced directly from official distributors or brand partners.
Orders are usually processed within 1-2 working days, and delivery typically takes 2-5 working days depending on your location. You'll receive a tracking number once your order has been shipped.
Yes! We offer free shipping for orders above a certain amount. Please refer to our current promotion or shipping policy page for details.
We accept major credit/debit cards, online banking, e-wallets, and other secure payment options at checkout. All transactions are SSL-encrypted for your safety.
Yes, we accept returns and exchanges for eligible items within 7 days of receipt, provided the item is unused, in its original packaging, and with proof of purchase. For hygiene reasons, some items such as breast pumps and feeding accessories are non-returnable.
If your order arrives damaged or incorrect, please contact our Customer Care team within 3 days of receiving your order. We'll arrange for a replacement or refund as quickly as possible.
Yes! As part of our mission to support parents, Babyboo hosts workshops on pregnancy care, breastfeeding, baby nutrition, and more. Follow us on our social media or subscribe to our newsletter to stay updated on upcoming sessions.